Support

How We Support Our Customers

Enterprise Product Support

Cylance Support with Community is a free, 24/7 online resource where our enterprise customers are invited to collaborate directly with Cylance as well as other security professionals to optimize their endpoint protection.

Connect with Cylance product and support team members, search the knowledge base, and submit support requests.

Visit support for a tour of our Enterprise Support Site with Community.

Compare Our Support Levels

  • Standard
    (Included with product purchase)

    Includes standard response and coverage time, 24/7 online support portal access, product onboarding and training, and quarterly scorecard.

  • Advanced
    (Most Popular)

    Includes priority case handling and coverage time, 24/7 online support portal access, product onboarding and training, and quarterly scorecard.

  • Infinite
    (Recommended)

    Includes priority response and coverage time, 24/7 online support portal access,product onboarding, quarterly scorecard, on-site training, and dedicated TAM.

Service Level Agreements

Learn more about our Service Level Agreements (SLAs), customer response windows, and the terms of our Product Support SLA coverage.

Read Support SLA Overview

Cylance Support Community

If you have chosen not to purchase a commercial support contract with Cylance, we encourage you to engage with our online Cylance support community, a powerful resource for help, advice, and best practices.

Please note: Our community support has no SLAs, so there are no standard response windows or expectations.

Join The Community