Cylance Support

Welcome to the Support Center

Your destination for Cylance product documentation, frequently asked questions, community expert/customer support, public forum discussions, updates/alerts, direct support from our team, and much more.  

Free, 24/7 Online Support Resources

Searchable Knowledge Base

Find the answers you need, or review our comprehensive product/service specific documentation. 

Ask the Community

Our moderated forum of Cylance customers and experts share their experience and knowledge in a moderated forum.

Submit a Case

Didn’t find what you were looking for? Open a support case and we’ll get started on a finding a solution right away.  

Idea Incubator

Community involvement makes a difference. Share and vote for proposed ideas to improve our products and prevent threats.

Review Cylance Service Level Agreements

Make sure you have the help you need, when you need it. Learn about and review the terms of our Product Support service level agreement (SLA) coverage. 

Contact Us – We’re Here to Help!

United States +1 866 699 9689

Europe +44 203 4436394

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