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Cylance Support
Welcome to the Support Center
Your destination for Cylance product documentation, frequently asked questions, community expert/customer support, public forum discussions, updates/alerts, direct support from our team, and much more.
Free, 24/7 Online Support Resources
Searchable Knowledge Base
Find the answers you need, or review our comprehensive product/service specific documentation.
Ask the Community
Our moderated forum of Cylance customers and experts share their experience and knowledge in a moderated forum.
Submit a Case
Didn’t find what you were looking for? Open a support case and we’ll get started on a finding a solution right away.
Idea Incubator
Community involvement makes a difference. Share and vote for proposed ideas to improve our products and prevent threats.
Review Cylance Service Level Agreements
Make sure you have the help you need, when you need it. Learn about and review the terms of our Product Support service level agreement (SLA) coverage.