Press Release

ConnectWise and Cylance Join Forces to Bring Increased Productivity and Efficiency to Managed Services Providers

Enterprise-Grade Solution to Consolidate Alert Feeds and Endpoint Management into Single Console for Rapid Response and Ease-of-Use

KC Higgins
Cylance Media Relations

IRVINE, Calif. – October 30, 2018 — Cylance Inc., the leading provider of AI-driven, prevention-first security solutions, today announced the integration of flagship products CylancePROTECT® and CylanceOPTICS™ with ConnectWise Automate® to boost security protocols for managed services providers (MSPs) that support security solutions  across a range of businesses.

Cylance solutions work from inside the ConnectWise Automate platform to allow simple deployments across the enterprise without requiring a reboot. Threats can be easily filtered through multiple parameters, and the combined solution connects users to Cylance’s AI-powered malware and ransomware prevention, offering maximum protection at vulnerable endpoints.

“ConnectWise is excited to grow its relationship with Cylance to help make MSPs more efficient,” said Jeff Bishop, vice president of ecosystem at ConnectWise. “This next-generation integration enables MSPs to better service users with advanced security offerings that support intelligent automation and increased profitability.”

MSPs benefit from a range of operational efficiencies that include:

  • A single data repository
  • An automated audit log
  • Automated deployment of Cylance technologies across distributed endpoints
  • Automated service ticket generation
  • Automated assignment and review of endpoint-specific protocols

“This integration marks the beginning of a new era in managed security services for the broader MSP market,” said Didi Dayton, vice president of worldwide channels and alliances at Cylance. “ConnectWise MSP partners are now more empowered to prevent cyber attacks before they execute, reduce noisy alert activity, improve end-user satisfaction, and drive new areas of growth. The ConnectWise platform combined with award-winning Cylance products changes the game for MSPs by allowing them best-in-class remote security services—a silent and effective solution.”

For more information on CylancePROTECT and CylanceOPTICS, please visit the ConnectWise Marketplace.    

About ConnectWise

ConnectWise is a software company that connects technology teams to the solutions, services and resources necessary for success. Our award-winning business management platform automates the full lifecycle of technology service delivery, from sales and service to project tracking and back-office functions, for more than 22,000 partners in more than 70 countries. We believe in an open ecosystem, the power of choice and providing a single pane of glass view. With more than 35 years of experience, ConnectWise software solutions deliver the support companies want at each step of their business journey. For more information, visit

About Cylance® Inc.

Cylance develops artificial intelligence to deliver prevention-first, predictive security products and specialized security services that change how organizations approach endpoint security. Cylance’s security solutions provide full spectrum predictive threat prevention and visibility across the enterprise, combatting threats such as malware, ransomware, fileless malware, malicious scripts, weaponized docs, and other attack vectors. With AI based malware prevention, application and script control, memory protection, device policy enforcement, root cause analysis, threat hunting, automated threat detection and response, coupled with expert security services, Cylance can protect endpoints without increasing staff workload or costs. For more information visit:

Cylance and CylancePROTECT are registered trademarks or trademarks owned by Cylance Inc. in the United States and other jurisdictions and may not be used without prior written permission. All other trademarks are the property of their respective owners.    


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